returns policy

To cancel: You may cancel an order and return any product ordered on the mongoosemoon.com website. The return must occur within fourteen days from the date of delivery of the product to you. To cancel a contract, you just need to let us know that you have decided to cancel. Contact rachel@mongoosemoon.com or call Rachel on +44 (0)1458270266.

Refund: If you cancel your contract, we will refund to you the price paid for the product. Returned products must be in their original condition, unused and remain in a re-saleable condition. Any refund will be processed as soon as reasonably possible following the cancellation of the contract. The refund will be made within 14 days of our receipt of the returned product. We can only refund the credit card or debit card used by you to pay mongoose moon.

Return: In order to process a return, you must package the relevant item(s) and send to Verna Cottage, Sutton Road, Somerton, Somerset, TAII6QP England. We cannot accept liability for returned goods lost or damaged in transit. We strongly recommend that you obtain proof of postage. Unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us.