TO CANCEL: You may cancel an order and return any product ordered on the mongoosemoon.com website. The return must occur within fourteen days from the date of delivery of the product to you. Contact rachel@mongoosemoon.com or call Rachel on +44 (0)1458270266.

REFUND: If you cancel your order we will refund to you the price paid for the product, (p&p not included, unless the item was faulty or not as ordered) Returned products must be in their original condition, unused and remain in a re-saleable condition. Any refund will be processed as soon as reasonably possible following the cancellation of the order. We can only refund using the same method, credit card or debit card used by you to pay mongoose moon for this product.

RETURN: In order to process a return, you must package the relevant item(s) in their original packaging and send to Rachel Leach, Mongoose Moon, Verna Cottage, Sutton Road, Somerton, Somerset, TAII6QP, England. We cannot accept liability for returned goods lost or damaged in transit. We strongly recommend that you obtain proof of postage. Unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us.