1. about us
The site is operated by Rachel Leach of Mongoose Moon, a sole trader based at Verna Cottage, Sutton Road, Somerton, Somerset, TA116QP, England.
The hosting of the site is provided by 123-reg.co.uk, a company number 05306504 and whose registered office is located at 5th Floor, The Shipping Building Old Vinyl Factory, 252 – 254 Blyth Road, Hayes, Middlesex, UB3 1HA. Our site has an SSL certificate which keeps your personal data secure.
2. general terms of website use
Your access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. Mongoosemoon is not liable to you if for any reason our site is unavailable at any period in time.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. Please use your own virus protection software.
Do not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. Do not attack our site via a denial-of-service attack or a distributed denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. You will be reported for any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
3. terms of sale
When you place an order with us it will be deemed that you have read, understood and accepted these Terms.
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the ordering process.
By placing an order with us through our website, you are agreeing to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require personal information such as your name, telephone number, email address, delivery address, payment information and billing address.
After placing an order online, we will provide you with an order confirmation via email to the email address provided. This order confirmation is a record that we have received your order, but not that it has been accepted. Our contract for the sale of any of our products is only in place once an order has been accepted, paid for in full, processed and dispatched to you. Charlie will confirm our acceptance to you by sending you an e-mail or give you a telephone call that confirms that the Products have been dispatched. We reserve the right to refuse any order requests at any point and for any reason.
Please note that we will not be able to process orders (a) if the materials required to make the order are no longer in stock or available to order (b) if a pricing error or description error is identified (c) if payment is not authorised (d) if postal companies are temporarily unavailable to deliver orders due to conditions that are beyond our control, including weather, accidents and strikes. Should there be any issue with your order, we will contact you either by email or telephone. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.
The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
Our product descriptions and prices are valid as long as they remain visible on the mongoosemoon.com website, subject to availability. If a product is unavailable after ordering, we will inform you of such unavailability by email or phone as soon as possible. You will then be presented with the choice to order an alternative item from the website or to cancel your order.
In order to provide a quality service to our customers and to ensure greater availability for all customers, we reserve the right to limit the number of products which can be purchased per customer.
4. price and payment
The price of the products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices are correct at the time when the relevant information was entered onto the system. If we discover an error in the price of the products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
The price of a Product does not include shipping costs. Our shipping costs are as advised to you during the check-out process before you confirm your order.
Payment details will be taken at the time of ordering. Your credit or debit card will be charged when you place your order. If any of the ordered items are unavailable you will be refunded the total cost plus any shipping costs.
We accept payment by all major credit and debit cards and payments through PayPal and nochex. All orders are payable in GBP. Payments are authenticated and secured thanks to the 3D secure system.
All prices shown on our website are in pounds sterling.
There is currently no VAT charged on orders through www.mongoosemoon.com.
You will be liable for all duties payable at any foreign port as a result of the delivery of goods to countries outside of the UK.
If you are purchasing from our website from outside of the EU you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance are your responsibility. We have no control over these charges and are unable to estimate what they may be.
Customs policies vary depending on the country, so we advise you to check these with your local customs office before placing an order as you shall not be entitled to cancel your order on the basis of unforeseen duties or import charges.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
When we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Terms and Conditions are subject to change.
We reserve the right to vary these terms as necessary and without notice, with such variations becoming effective immediately upon being posted to the website. Please check this page from time to time to take notice of any changes.
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. It is not guaranteed that our site, or any content on it, will be free from errors or omissions.
We endeavour to ensure that the information on our website is correct, however, we cannot warrant the accuracy and completeness of the material on our website. It is possible for us to make changes to the material on our website or to the products and prices displayed on it at any time without notice.
This website may contain confidential information or information protected by copyright and intellectual property laws and treaties around the world. Unless otherwise stated, all materials featured on the website photographs, images, text, logos etc. are the exclusive property of mongoose moon. Our trademark mongoose moon in a registered trademark. You may not by any means or process, totally or in part, publish, modify, transmit, create derivative works based on, or sell any such materials contained on the website.
Mongoose moon as the domain name www.mongoosemoon.com are and will remain the exclusive property of mongoose moon. Any transmission, distribution, modification of the domain name for any purpose whatsoever without prior agreement from mongoosemoon is prohibited. You are only permitted to print and download extracts from our website for your own personal use. You must not use any part of the content on our site for commercial purposes.
Linked third party sites The website may contain links to the external website. We do not control these websites and therefore are not held liable for making these websites available, nor bear any liability for the content, products or services available on or via these websites. Furthermore, the inclusion of any external links does not constitute an endorsement or affiliation with mongoose moon.
You may only establish a link to the mongoosemoon.com website if expressly authorised to do so in writing by Rachel Leach. We reserve the right to withdraw linking permission without notice. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
Products purchased via the mongoosemoon.com website will be shipped to the delivery address(es) specified when placing your order. For security reasons, we shall not process any order for which an incomplete delivery address has been provided, nor will we accept orders with a PO Box delivery address.
We aim to dispatch orders within 7-10 working days of receiving them.
Delivery shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges.
Please suggest your preferred shipping method during the ordering process. For more information on our delivery costs please see Shipping. Our shipping rates do not include any local taxes you may be required to pay for our products to enter your country.
On delivery, you must check that the products received match your original order. In the event of any discrepancies or problems with your order (e.g. opened packaged, damaged goods, missing item, etc.) you must write details on the delivery note and sign it. You must then contact us ASAP by email firstname.lastname@example.org or at +44 (0)1458270266 If the goods do not conform to your order or you are dissatisfied with them, you may return them or ask for an exchange or refund as in the terms and conditions outlined in the section Returns, policy.
limitation of liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by sections 12, 13 and 15 of the Sale of Goods Act 1979; and defective products under the Consumer Protection Act 1987.
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an event that is beyond our reasonable control. If such an event takes place and affects the performance of our obligations under a contract with you: we will contact you as soon as reasonably possible to notify you, and our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the event.